/* Orgif Chat console — peacock + marigold switchboard */
@import url('https://fonts.googleapis.com/css2?family=Bricolage+Grotesque:opsz,wght@12..96,500;12..96,650;12..96,750&family=Instrument+Sans:wght@400;500;600&display=swap');

:root {
  --peacock: #0e5e6f; --peacock-2: #12788d; --peacock-soft: #e3f0f1;
  --marigold: #f2a93b; --marigold-soft: #fdf1dc; --marigold-ink: #8a5a0b;
  --red: #e5484d; --red-soft: #fde8e8; --green: #2f9e6e; --green-soft: #e2f4ec; --blue: #3b6fd8; --blue-soft: #e6eefc;
  --bg: #f6f7f5; --panel: #ffffff; --panel-2: #fafbfa; --line: #e3e6e3; --line-2: #eef0ee;
  --ink: #1e2328; --ink-2: #4a525a; --ink-3: #7c858d; --hover: #f0f2f0;
  --shadow: 0 1px 2px rgba(30,35,40,.06), 0 8px 24px -12px rgba(30,35,40,.18);
  --r-s: 7px; --r-m: 10px; --r-l: 14px;
  --font: 'Instrument Sans', system-ui, -apple-system, 'Segoe UI', Roboto, 'Noto Sans', 'Noto Sans Devanagari', 'Noto Sans Arabic', sans-serif;
  --display: 'Bricolage Grotesque', var(--font);
  --rail: 232px; --top: 58px;
  color-scheme: light;
}
[data-theme="dark"] {
  --bg: #13171a; --panel: #1b2024; --panel-2: #171b1f; --line: #2a3137; --line-2: #232a2f;
  --ink: #e8ecee; --ink-2: #b2bcc3; --ink-3: #7f8a92; --hover: #232a30;
  --peacock: #2fa3b8; --peacock-2: #48b8cc; --peacock-soft: #16343b;
  --marigold-soft: #3a2e17; --marigold-ink: #f6c46e; --red-soft: #3c1f21; --green-soft: #173327; --blue-soft: #1b2a45;
  --shadow: 0 1px 2px rgba(0,0,0,.3), 0 10px 30px -12px rgba(0,0,0,.6);
  color-scheme: dark;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; height: 100%; }
body { font: 14px/1.5 var(--font); color: var(--ink); background: var(--bg); -webkit-font-smoothing: antialiased; }
a { color: var(--peacock); text-decoration: none; } a:hover { text-decoration: underline; }
h1, h2, h3, h4 { font-family: var(--display); font-weight: 650; letter-spacing: -.01em; margin: 0; line-height: 1.2; }
h1 { font-size: 26px; } h2 { font-size: 19px; } h3 { font-size: 16px; } h4 { font-size: 14px; }
p { margin: 0 0 .7em; } small, .muted { color: var(--ink-3); } .ink2 { color: var(--ink-2); }
:focus-visible { outline: 2px solid var(--peacock); outline-offset: 2px; border-radius: 4px; }
[dir="rtl"] { direction: rtl; }
svg.i { width: 18px; height: 18px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; flex: none; }
svg.i.sm { width: 15px; height: 15px; } svg.i.lg { width: 22px; height: 22px; }
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { animation: none !important; transition: none !important; } }

/* ---------- shell ---------- */
.shell { display: grid; grid-template-columns: var(--rail) 1fr; grid-template-rows: var(--top) 1fr; height: 100vh; }
.rail { grid-row: 1 / 3; background: var(--panel-2); border-inline-end: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.brand { height: var(--top); display: flex; align-items: center; gap: 10px; padding: 0 18px; font-family: var(--display); font-weight: 750; font-size: 18px; }
.brand-mark { width: 30px; height: 30px; border-radius: 9px; background: var(--peacock); display: grid; place-items: center; color: #fff; position: relative; }
.brand-mark::after { content: ''; position: absolute; width: 9px; height: 9px; border-radius: 50%; background: var(--marigold); right: -2px; top: -2px; border: 2px solid var(--panel-2); }
.nav { overflow-y: auto; padding: 6px 10px 16px; flex: 1; }
.nav-group { margin: 14px 8px 4px; font-size: 12px; color: var(--ink-3); }
.nav a { display: flex; align-items: center; gap: 11px; padding: 7px 10px; border-radius: var(--r-s); color: var(--ink-2); font-weight: 500; text-decoration: none; position: relative; }
.nav a:hover { background: var(--hover); color: var(--ink); }
.nav a.on { background: var(--peacock-soft); color: var(--peacock); }
.nav a .count { margin-inline-start: auto; background: var(--marigold); color: #3b2604; font-size: 11px; font-weight: 600; min-width: 20px; height: 20px; border-radius: 10px; display: grid; place-items: center; padding: 0 6px; }
.rail-foot { padding: 12px; border-top: 1px solid var(--line); }
.plan-chip { display: block; font-size: 12px; padding: 9px 11px; border-radius: var(--r-m); background: var(--marigold-soft); color: var(--marigold-ink); }
.plan-chip b { display: block; font-size: 13px; }

.top { display: flex; align-items: center; gap: 12px; padding: 0 18px; border-bottom: 1px solid var(--line); background: var(--panel); min-width: 0; }
.top .menu-btn { display: none; }
.search { flex: 0 1 300px; position: relative; }
.search input { width: 100%; padding-inline-start: 34px; background: var(--bg); }
.search svg { position: absolute; inset-inline-start: 10px; top: 50%; transform: translateY(-50%); color: var(--ink-3); }

/* the switchboard: live lines */
.board { display: flex; gap: 4px; margin-inline-start: auto; align-items: center; }
.line-lamp { display: flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 999px; border: 1px solid var(--line); background: var(--panel-2); color: var(--ink-2); font-size: 13px; text-decoration: none !important; }
.line-lamp b { font-family: var(--display); font-size: 15px; color: var(--ink); font-variant-numeric: tabular-nums; }
.lamp { width: 8px; height: 8px; border-radius: 50%; background: var(--line); }
.line-lamp.live .lamp { background: var(--green); }
.line-lamp.wait { border-color: color-mix(in srgb, var(--marigold) 60%, transparent); background: var(--marigold-soft); color: var(--marigold-ink); }
.line-lamp.wait .lamp { background: var(--marigold); box-shadow: 0 0 0 0 rgba(242,169,59,.7); animation: lamp 1.6s infinite; }
.line-lamp.wait b { color: var(--marigold-ink); }
@keyframes lamp { 70% { box-shadow: 0 0 0 7px rgba(242,169,59,0); } 100% { box-shadow: 0 0 0 0 rgba(242,169,59,0); } }
.svc { display: flex; align-items: center; gap: 7px; font-size: 13px; padding: 6px 11px; border-radius: 999px; }
.svc.on { color: var(--green); background: var(--green-soft); } .svc.off { color: var(--red); background: var(--red-soft); }
.icon-btn { width: 36px; height: 36px; border-radius: var(--r-s); display: grid; place-items: center; border: 0; background: transparent; color: var(--ink-2); cursor: pointer; position: relative; }
.icon-btn:hover { background: var(--hover); color: var(--ink); }
.icon-btn .dot { position: absolute; top: 7px; right: 8px; width: 8px; height: 8px; background: var(--red); border-radius: 50%; border: 2px solid var(--panel); }
.me { display: flex; align-items: center; gap: 8px; cursor: pointer; padding: 4px 6px; border-radius: var(--r-s); border: 0; background: none; color: inherit; font: inherit; }
.me:hover { background: var(--hover); }

.main { overflow: auto; min-width: 0; min-height: 0; position: relative; }
.page { padding: 26px 30px 60px; max-width: 1320px; }
.page.wide { max-width: none; }
.page-head { display: flex; align-items: flex-end; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.page-head .sub { color: var(--ink-3); margin-top: 4px; max-width: 70ch; }
.page-head .actions { margin-inline-start: auto; display: flex; gap: 8px; flex-wrap: wrap; }
.banner { display: flex; gap: 12px; align-items: center; padding: 10px 18px; background: var(--marigold-soft); color: var(--marigold-ink); border-bottom: 1px solid var(--line); font-size: 13px; }
.banner.red { background: var(--red-soft); color: var(--red); }
.banner .btn { margin-inline-start: auto; }

/* ---------- controls ---------- */
.btn { display: inline-flex; align-items: center; gap: 7px; height: 36px; padding: 0 14px; border-radius: var(--r-s); border: 1px solid var(--line); background: var(--panel); color: var(--ink); font: 500 14px var(--font); cursor: pointer; white-space: nowrap; text-decoration: none !important; }
.btn:hover { background: var(--hover); }
.btn.primary { background: var(--peacock); border-color: var(--peacock); color: #fff; } .btn.primary:hover { background: var(--peacock-2); }
.btn.warn { background: var(--marigold); border-color: var(--marigold); color: #3b2604; }
.btn.danger { color: var(--red); } .btn.danger:hover { background: var(--red-soft); }
.btn.ghost { border-color: transparent; background: transparent; } .btn.ghost:hover { background: var(--hover); }
.btn.sm { height: 30px; padding: 0 10px; font-size: 13px; } .btn.lg { height: 44px; padding: 0 20px; font-size: 15px; }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn .spin { width: 14px; height: 14px; border: 2px solid currentColor; border-right-color: transparent; border-radius: 50%; animation: sp .7s linear infinite; }
@keyframes sp { to { transform: rotate(360deg); } }
input, select, textarea { font: 14px var(--font); color: var(--ink); background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-s); padding: 8px 11px; width: 100%; min-height: 36px; }
textarea { min-height: 84px; resize: vertical; line-height: 1.5; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--peacock); box-shadow: 0 0 0 3px color-mix(in srgb, var(--peacock) 18%, transparent); }
input[type="checkbox"], input[type="radio"] { width: 16px; height: 16px; min-height: 0; accent-color: var(--peacock); }
input[type="color"] { padding: 2px; width: 44px; height: 36px; cursor: pointer; }
input[type="range"] { padding: 0; accent-color: var(--peacock); }
label.f { display: block; margin-bottom: 14px; } label.f > span { display: block; font-weight: 500; margin-bottom: 5px; font-size: 13px; color: var(--ink-2); }
label.f > em { display: block; font-style: normal; color: var(--ink-3); font-size: 12px; margin-top: 4px; }
.row { display: flex; gap: 12px; align-items: center; } .row.wrap { flex-wrap: wrap; } .row.top { align-items: flex-start; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; } .grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0 16px; }
.spacer { flex: 1; }
.switch { position: relative; display: inline-flex; align-items: center; gap: 10px; cursor: pointer; user-select: none; }
.switch input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.switch i { width: 36px; height: 21px; border-radius: 11px; background: var(--line); position: relative; transition: background .15s; flex: none; }
.switch i::after { content: ''; position: absolute; top: 3px; left: 3px; width: 15px; height: 15px; border-radius: 50%; background: #fff; transition: transform .15s; box-shadow: 0 1px 2px rgba(0,0,0,.2); }
.switch input:checked + i { background: var(--peacock); } .switch input:checked + i::after { transform: translateX(15px); }
.switch input:focus-visible + i { outline: 2px solid var(--peacock); outline-offset: 2px; }
.seg { display: inline-flex; background: var(--bg); border: 1px solid var(--line); border-radius: var(--r-s); padding: 3px; gap: 2px; flex-wrap: wrap; }
.seg button { border: 0; background: transparent; padding: 5px 12px; border-radius: 5px; font: 500 13px var(--font); color: var(--ink-2); cursor: pointer; }
.seg button.on { background: var(--panel); color: var(--ink); box-shadow: 0 1px 2px rgba(0,0,0,.1); }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin-bottom: 20px; overflow-x: auto; }
.tabs a { padding: 10px 14px; color: var(--ink-3); font-weight: 500; border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; text-decoration: none; }
.tabs a:hover { color: var(--ink); } .tabs a.on { color: var(--ink); border-color: var(--peacock); }

/* ---------- surfaces ---------- */
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-l); }
.panel > .ph { display: flex; align-items: center; gap: 10px; padding: 14px 18px; border-bottom: 1px solid var(--line-2); }
.panel > .ph h3 { font-size: 15px; } .panel > .ph .actions { margin-inline-start: auto; display: flex; gap: 6px; }
.panel > .pb { padding: 18px; }
.stack > * + * { margin-top: 16px; }
.cols { display: grid; grid-template-columns: repeat(12, 1fr); gap: 16px; }
.c3 { grid-column: span 3; } .c4 { grid-column: span 4; } .c5 { grid-column: span 5; } .c6 { grid-column: span 6; } .c7 { grid-column: span 7; } .c8 { grid-column: span 8; } .c12 { grid-column: span 12; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); border: 1px solid var(--line); border-radius: var(--r-l); background: var(--panel); overflow: hidden; }
.kpi { padding: 16px 18px; border-inline-end: 1px solid var(--line-2); }
.kpi:last-child { border: 0; }
.kpi .v { font-family: var(--display); font-size: 30px; font-weight: 650; letter-spacing: -.02em; font-variant-numeric: tabular-nums; line-height: 1.1; }
.kpi .l { color: var(--ink-3); font-size: 13px; margin-top: 3px; }
.kpi .v small { font-size: 15px; color: var(--ink-3); font-weight: 500; }
.empty { text-align: center; padding: 44px 20px; color: var(--ink-3); }
.empty svg { width: 36px; height: 36px; color: var(--ink-3); opacity: .6; margin-bottom: 8px; }
.empty h3 { color: var(--ink); margin-bottom: 4px; }
.note { padding: 12px 14px; border-radius: var(--r-m); background: var(--blue-soft); color: var(--ink-2); font-size: 13px; }
.note.warn { background: var(--marigold-soft); color: var(--marigold-ink); }
.code { font: 12.5px/1.55 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; background: var(--panel-2); border: 1px solid var(--line); border-radius: var(--r-m); padding: 12px 14px; white-space: pre-wrap; word-break: break-all; position: relative; }

/* tables */
.tbl { width: 100%; border-collapse: collapse; }
.tbl th { text-align: start; font-weight: 500; color: var(--ink-3); font-size: 12.5px; padding: 10px 14px; border-bottom: 1px solid var(--line); background: var(--panel-2); position: sticky; top: 0; z-index: 1; }
.tbl td { padding: 11px 14px; border-bottom: 1px solid var(--line-2); vertical-align: middle; }
.tbl tr.click { cursor: pointer; } .tbl tr.click:hover td { background: var(--hover); }
.tbl-wrap { overflow: auto; border-radius: var(--r-l); }
.who { display: flex; align-items: center; gap: 10px; min-width: 0; } .who b { font-weight: 600; display: block; } .who small { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.trunc { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 320px; display: block; }

/* pills */
.pill { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 500; padding: 2px 9px; border-radius: 999px; background: var(--hover); color: var(--ink-2); white-space: nowrap; }
.pill.green { background: var(--green-soft); color: var(--green); } .pill.red { background: var(--red-soft); color: var(--red); }
.pill.gold { background: var(--marigold-soft); color: var(--marigold-ink); } .pill.blue { background: var(--blue-soft); color: var(--blue); }
.pill.teal { background: var(--peacock-soft); color: var(--peacock); }
.pill i { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.av { width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; font-weight: 600; font-size: 13px; color: #fff; flex: none; background: var(--peacock); position: relative; overflow: hidden; }
.av img { width: 100%; height: 100%; object-fit: cover; } .av.sm { width: 26px; height: 26px; font-size: 11px; } .av.lg { width: 52px; height: 52px; font-size: 18px; }
.av .on { position: absolute; }
.flag { font-size: 18px; line-height: 1; }

/* ---------- inbox ---------- */
.inbox { display: grid; grid-template-columns: 320px 1fr 300px; height: calc(100vh - var(--top)); }
.inbox.noside { grid-template-columns: 320px 1fr; }
.ilist { border-inline-end: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; background: var(--panel); }
.ilist .ihead { padding: 14px 14px 10px; border-bottom: 1px solid var(--line-2); }
.ilist .items { overflow-y: auto; flex: 1; }
.citem { display: flex; gap: 11px; padding: 12px 14px; border-bottom: 1px solid var(--line-2); cursor: pointer; text-decoration: none !important; color: inherit; }
.citem:hover { background: var(--hover); } .citem.on { background: var(--peacock-soft); }
.citem .meta { flex: 1; min-width: 0; } .citem .t { display: flex; gap: 6px; align-items: center; } .citem .t b { flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.citem .t small { flex: none; font-size: 12px; } .citem .last { color: var(--ink-3); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.citem .unread { background: var(--marigold); color: #3b2604; font-size: 11px; font-weight: 600; border-radius: 10px; padding: 0 6px; min-width: 18px; text-align: center; }
.thread { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--bg); }
.thead { display: flex; align-items: center; gap: 12px; padding: 10px 16px; border-bottom: 1px solid var(--line); background: var(--panel); min-height: 58px; flex-wrap: wrap; }
.thead .actions { margin-inline-start: auto; display: flex; gap: 6px; flex-wrap: wrap; }
.msgs { flex: 1; overflow-y: auto; padding: 20px 22px; display: flex; flex-direction: column; gap: 4px; }
.msg { max-width: min(74%, 620px); display: flex; flex-direction: column; }
.msg .b { padding: 9px 13px; border-radius: 14px; white-space: pre-wrap; word-wrap: break-word; line-height: 1.45; }
.msg .by { font-size: 11.5px; color: var(--ink-3); margin: 8px 4px 3px; }
.msg.visitor { align-self: flex-start; } .msg.visitor .b { background: var(--panel); border: 1px solid var(--line); border-end-start-radius: 4px; }
.msg.agent, .msg.bot { align-self: flex-end; align-items: flex-end; } .msg.agent .b { background: var(--peacock); color: #fff; border-end-end-radius: 4px; }
.msg.bot .b { background: var(--peacock-soft); color: var(--ink); border-end-end-radius: 4px; }
.msg.note { align-self: flex-end; align-items: flex-end; background: none; padding: 0; border-radius: 0; } .msg.note .b { background: var(--marigold-soft); color: var(--marigold-ink); border: 1px dashed color-mix(in srgb, var(--marigold) 70%, transparent); }
.msg.system { align-self: center; max-width: 90%; } .msg.system .b { background: transparent; color: var(--ink-3); font-size: 12.5px; padding: 6px; }
.msg .src { font-size: 12px; margin-top: 4px; display: flex; gap: 6px; flex-wrap: wrap; } .msg .src a { background: var(--panel); border: 1px solid var(--line); padding: 1px 8px; border-radius: 999px; }
.att { display: flex; align-items: center; gap: 8px; margin-top: 6px; padding: 8px 10px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-m); color: var(--ink) !important; font-size: 13px; max-width: 280px; }
.att img { max-width: 240px; max-height: 200px; border-radius: 8px; display: block; }
.typing-preview { padding: 8px 22px; font-size: 13px; color: var(--ink-3); font-style: italic; min-height: 34px; }
.typing-preview b { color: var(--marigold-ink); font-style: normal; font-weight: 500; }
.composer { border-top: 1px solid var(--line); background: var(--panel); padding: 10px 14px 12px; }
.composer.note-mode { background: var(--marigold-soft); }
.composer textarea { border: 0; min-height: 52px; max-height: 200px; padding: 6px 2px; background: transparent; box-shadow: none !important; }
.composer .tools { display: flex; gap: 4px; align-items: center; }
.canned-pop { position: absolute; bottom: 100%; left: 14px; right: 14px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-m); box-shadow: var(--shadow); max-height: 240px; overflow: auto; z-index: 5; }
.canned-pop div { padding: 8px 12px; cursor: pointer; } .canned-pop div:hover, .canned-pop div.on { background: var(--hover); }
.side { border-inline-start: 1px solid var(--line); background: var(--panel); overflow-y: auto; }
.side section { padding: 16px; border-bottom: 1px solid var(--line-2); }
.side h4 { margin-bottom: 10px; color: var(--ink-2); font-family: var(--font); font-weight: 600; font-size: 13px; }
.kv { display: grid; grid-template-columns: 88px 1fr; gap: 6px 10px; font-size: 13px; } .kv dt { color: var(--ink-3); } .kv dd { margin: 0; word-break: break-word; }
.trail { list-style: none; padding: 0; margin: 0; font-size: 12.5px; } .trail li { padding: 5px 0 5px 14px; border-inline-start: 2px solid var(--line); position: relative; }
.trail li::before { content: ''; position: absolute; inset-inline-start: -5px; top: 11px; width: 8px; height: 8px; border-radius: 50%; background: var(--line); }
.trail li:first-child::before { background: var(--green); }

/* queue */
.qcards { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 14px; }
.qcard { background: var(--panel); border: 1px solid var(--line); border-inline-start: 4px solid var(--marigold); border-radius: var(--r-m); padding: 14px 16px; }
.qcard .wait { font-family: var(--display); color: var(--marigold-ink); font-weight: 650; }
.qcard .msgprev { background: var(--bg); border-radius: var(--r-s); padding: 8px 10px; margin: 10px 0; font-size: 13px; color: var(--ink-2); }

/* visitors map list */
.countries { display: flex; flex-direction: column; gap: 8px; }
.cbar { display: grid; grid-template-columns: 26px 1fr 40px; align-items: center; gap: 8px; font-size: 13px; }
.cbar .track { height: 8px; background: var(--line-2); border-radius: 4px; overflow: hidden; position: relative; }
.cbar .track span { position: absolute; inset: 0 auto 0 0; background: var(--peacock); border-radius: 4px; }
.cbar .nm { grid-column: 2; margin-bottom: -4px; }

/* charts */
.chart { width: 100%; height: 220px; display: block; }
.chart .grid line { stroke: var(--line-2); } .chart text { fill: var(--ink-3); font-size: 11px; font-family: var(--font); }
.legend { display: flex; gap: 14px; font-size: 12.5px; color: var(--ink-2); flex-wrap: wrap; } .legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-inline-end: 6px; vertical-align: -1px; }

/* modal / drawer / toast */
.overlay { position: fixed; inset: 0; background: rgba(15,20,24,.45); z-index: 50; display: grid; place-items: center; padding: 20px; animation: fade .15s; }
@keyframes fade { from { opacity: 0; } }
.modal { background: var(--panel); border-radius: var(--r-l); box-shadow: var(--shadow); width: min(560px, 100%); max-height: calc(100vh - 40px); display: flex; flex-direction: column; animation: pop .18s ease-out; }
.modal.wide { width: min(860px, 100%); }
@keyframes pop { from { transform: translateY(8px) scale(.98); opacity: 0; } }
.modal .mh { padding: 18px 20px 4px; display: flex; align-items: center; gap: 10px; } .modal .mh h2 { flex: 1; }
.modal .mb { padding: 14px 20px; overflow-y: auto; } .modal .mf { padding: 12px 20px 18px; display: flex; gap: 8px; justify-content: flex-end; }
.drawer-o { place-items: stretch end; padding: 0; }
.drawer { background: var(--panel); width: min(560px, 100vw); height: 100vh; display: flex; flex-direction: column; box-shadow: var(--shadow); animation: slide .2s ease-out; }
@keyframes slide { from { transform: translateX(30px); opacity: .4; } }
[dir="rtl"] .drawer-o { place-items: stretch start; }
.drawer .mh { padding: 16px 20px; border-bottom: 1px solid var(--line); display: flex; gap: 10px; align-items: center; } .drawer .mh h2 { flex: 1; }
.drawer .mb { padding: 18px 20px; overflow-y: auto; flex: 1; }
.toasts { position: fixed; bottom: 20px; inset-inline-end: 20px; z-index: 80; display: flex; flex-direction: column; gap: 8px; }
.toast { background: var(--ink); color: var(--panel); padding: 11px 16px; border-radius: var(--r-m); box-shadow: var(--shadow); font-size: 13.5px; max-width: 380px; display: flex; gap: 10px; align-items: center; animation: pop .2s; }
.toast.err { background: var(--red); color: #fff; } .toast.gold { background: var(--marigold); color: #3b2604; }
.menu { position: absolute; background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-m); box-shadow: var(--shadow); padding: 6px; z-index: 60; min-width: 220px; }
.menu button, .menu a { display: flex; gap: 10px; align-items: center; width: 100%; text-align: start; padding: 8px 10px; border: 0; background: none; border-radius: 6px; cursor: pointer; font: 14px var(--font); color: var(--ink); text-decoration: none; }
.menu button:hover, .menu a:hover { background: var(--hover); } .menu hr { border: 0; border-top: 1px solid var(--line); margin: 6px 0; }
.notif-list { width: 360px; max-height: 460px; overflow: auto; padding: 0; }
.notif { padding: 11px 14px; border-bottom: 1px solid var(--line-2); cursor: pointer; } .notif:hover { background: var(--hover); } .notif.unread { background: color-mix(in srgb, var(--marigold-soft) 60%, transparent); }
.notif b { display: block; font-size: 13.5px; } .notif small { font-size: 12px; }

/* auth screens */
.auth { min-height: 100vh; display: grid; grid-template-columns: 1.1fr 1fr; }
.auth-art { background: var(--peacock); color: #eaf6f7; padding: 48px; display: flex; flex-direction: column; justify-content: space-between; position: relative; overflow: hidden; }
.auth-art h1 { font-size: 40px; line-height: 1.08; color: #fff; max-width: 13ch; font-weight: 750; letter-spacing: -.02em; }
.auth-art .lines { display: grid; gap: 10px; max-width: 360px; }
.auth-art .lines div { display: flex; align-items: center; gap: 12px; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.14); border-radius: 12px; padding: 12px 14px; font-size: 14px; }
.auth-art .lines div i { width: 9px; height: 9px; border-radius: 50%; background: #7fe0b5; flex: none; }
.auth-art .lines div.w i { background: var(--marigold); box-shadow: 0 0 0 4px rgba(242,169,59,.25); }
.auth-form { display: grid; place-items: center; padding: 40px 24px; }
.auth-form form { width: min(380px, 100%); }
.sso { display: grid; gap: 8px; margin: 14px 0; }
.divider { display: flex; align-items: center; gap: 10px; color: var(--ink-3); font-size: 12px; margin: 16px 0; } .divider::before, .divider::after { content: ''; flex: 1; border-top: 1px solid var(--line); }

/* widget designer */
.designer { display: grid; grid-template-columns: minmax(360px, 460px) 1fr; gap: 0; height: calc(100vh - var(--top)); }
.designer .controls { overflow-y: auto; border-inline-end: 1px solid var(--line); background: var(--panel); padding: 20px 22px 0; }
.designer .stage { position: relative; overflow: hidden; background: radial-gradient(circle at 20% 20%, var(--panel) 0, transparent 60%), repeating-linear-gradient(0deg, transparent 0 23px, var(--line-2) 23px 24px), repeating-linear-gradient(90deg, transparent 0 23px, var(--line-2) 23px 24px); }
.fake-site { position: absolute; inset: 28px; border-radius: var(--r-l); background: #fff; box-shadow: var(--shadow); overflow: hidden; color: #222; }
.fake-site .bar { height: 34px; background: #eef0ef; display: flex; align-items: center; gap: 6px; padding: 0 12px; } .fake-site .bar i { width: 10px; height: 10px; border-radius: 50%; background: #d5d9d7; }
.fake-site .bar span { margin-inline-start: 14px; font-size: 12px; color: #777; background: #fff; padding: 3px 14px; border-radius: 6px; }
.fake-site .ph1 { margin: 36px 40px 14px; height: 26px; width: 46%; background: #e9ecea; border-radius: 6px; } .fake-site .ph2 { margin: 0 40px 10px; height: 12px; background: #f1f3f2; border-radius: 6px; width: 70%; }
.fake-site iframe { position: absolute; border: 0; inset: 34px 0 0 0; width: 100%; height: calc(100% - 34px); background: transparent; }
.themes { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-bottom: 16px; }
.theme-sw { border: 2px solid var(--line); border-radius: var(--r-m); padding: 8px; cursor: pointer; background: var(--panel); font: 500 12px var(--font); color: var(--ink-2); text-align: start; }
.theme-sw.on { border-color: var(--peacock); }
.theme-sw .sw { height: 34px; border-radius: 6px; margin-bottom: 6px; display: flex; align-items: flex-end; justify-content: flex-end; padding: 4px; }
.theme-sw .sw b { width: 14px; height: 14px; border-radius: 50%; background: rgba(255,255,255,.85); }
.dsec { padding: 16px 0; border-bottom: 1px solid var(--line-2); } .dsec > h3 { margin-bottom: 12px; font-size: 15px; }

.model-card { display: flex; gap: 14px; align-items: center; padding: 14px 16px; border-bottom: 1px solid var(--line-2); }
.model-card:last-child { border: 0; }
.progress { height: 6px; border-radius: 3px; background: var(--line-2); overflow: hidden; } .progress span { display: block; height: 100%; background: var(--peacock); transition: width .3s; }
.provider-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 10px; }
.prov { border: 1px solid var(--line); border-radius: var(--r-m); padding: 12px 14px; background: var(--panel); display: flex; flex-direction: column; gap: 6px; }
.prov .row b { flex: 1; } .prov.connected { border-color: color-mix(in srgb, var(--green) 50%, var(--line)); }
.sla-bar { display: flex; flex-direction: column; gap: 4px; font-size: 12.5px; }
.timeline .tc { display: flex; gap: 12px; padding: 12px 0; border-bottom: 1px solid var(--line-2); } .timeline .tc:last-child { border: 0; }
.timeline .tc.internal .tb { background: var(--marigold-soft); } .timeline .tc.sys .tb { background: transparent; color: var(--ink-3); font-size: 12.5px; padding: 0; white-space: pre-line; }
.timeline .tb { background: var(--panel-2); border: 1px solid var(--line-2); border-radius: var(--r-m); padding: 10px 12px; white-space: pre-wrap; flex: 1; }
.stars { color: var(--marigold); letter-spacing: 1px; }
.dropzone { border: 2px dashed var(--line); border-radius: var(--r-l); padding: 28px; text-align: center; color: var(--ink-3); cursor: pointer; }
.dropzone.over { border-color: var(--peacock); background: var(--peacock-soft); }
.bottom-nav { display: none; }

/* ---------- responsive ---------- */
@media (max-width: 1180px) { .inbox { grid-template-columns: 290px 1fr; } .inbox .side { display: none; } .c3, .c4 { grid-column: span 6; } .c5, .c7, .c8 { grid-column: span 12; } }
@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; grid-template-rows: var(--top) 1fr 60px; }
  .rail { position: fixed; inset: 0 auto 0 0; width: 270px; z-index: 70; transform: translateX(-102%); transition: transform .2s; box-shadow: var(--shadow); }
  .rail.open { transform: none; }
  .top .menu-btn { display: grid; } .search { display: none; } .board .line-lamp span.t { display: none; } .svc span { display: none; }
  .page { padding: 18px 16px 40px; } .c6 { grid-column: span 12; } .grid2, .grid3 { grid-template-columns: 1fr; }
  .inbox { grid-template-columns: 1fr; height: calc(100vh - var(--top) - 60px); } .inbox .thread { display: none; } .inbox.open .ilist { display: none; } .inbox.open .thread { display: flex; }
  .designer { grid-template-columns: 1fr; height: auto; } .designer .stage { height: 640px; }
  .auth { grid-template-columns: 1fr; } .auth-art { display: none; }
  .bottom-nav { display: flex; border-top: 1px solid var(--line); background: var(--panel); justify-content: space-around; align-items: center; }
  .bottom-nav a { display: flex; flex-direction: column; align-items: center; gap: 2px; font-size: 11px; color: var(--ink-3); text-decoration: none; position: relative; padding: 6px 10px; }
  .bottom-nav a.on { color: var(--peacock); } .bottom-nav a .count { position: absolute; top: 0; right: 4px; background: var(--marigold); color: #3b2604; font-size: 10px; border-radius: 8px; padding: 0 5px; }
  .kpis { grid-template-columns: 1fr 1fr; } .kpi { border-bottom: 1px solid var(--line-2); }
  .tbl .hide-m { display: none; } .msg { max-width: 88%; }
}

/* agent chat popped out into its own window */
body.popout .rail, body.popout .top, body.popout .bottom-nav, body.popout #banner { display: none !important; }
body.popout .shell { grid-template-columns: 1fr; grid-template-rows: 1fr; }
body.popout .inbox { grid-template-columns: 1fr !important; height: 100vh; }
body.popout .ilist, body.popout .side { display: none !important; }
body.popout .thread { display: flex !important; }
@media (max-width: 600px) {
  .top { gap: 6px; padding: 0 10px; }
  .board .line-lamp:nth-child(3), #themeBtn { display: none; }
  .line-lamp { padding: 5px 9px; gap: 6px; }
  .svc { padding: 6px 8px; }
}
[data-theme="dark"] .msg.agent .b, [data-theme="dark"] .btn.primary { background: #15707f; border-color: #15707f; }
[data-theme="dark"] .btn.primary:hover { background: #1a8597; }